Frequently Asked Questions
About our Products and Services
What kind of protein do you use in your protein drinks?
We used the highest quality protein in our drinks. Our concentrate (liquid) protein drinks are derived from collagen (bovine) and our powders from a combination of collagen and whey protein. Our collagen is sourced from pasture-raised, grass-fed cows. We use Type I and III collagen.
Should I check with my doctor before I take these nutrients?
It is recommended that you consult with your healthcare practitioner before starting a new supplement or when making changes to your diet.
Which products are in The Big 3?
Will my products expire?
Yes, our products do expire. Every bottle is labeled with a unique expiration date that has been stamped onto the bottle. Do not use products that have expired.
What are the dosage requirements?
Different supplements have different dosage requirements. Every supplement bottle provides instructions for consumption located on the label. Customers are asked to follow label instructions unless otherwise directed by your physician or health professional. Do not exceed the recommended dosage.
Why can't I take one pill a day to get everything I need?
Although many companies might try to convince you that you can get a whole day's worth of vitamins in one tablet, studies overwhelmingly show that this is not possible. Think of all the vitamins, minerals, fatty acids, herbs, and other compounds that can support healthy bodies - there's simply no way to squeeze all of that into one tablet (well not one that you'd be able to swallow anyway!). Our bodies are able to absorb a finite amount of nutrients at a time. For this reason, many of our produts are designed to be taken more than once a day.
How do I create an account?
Creating a customer account is free and easy. Click here to create your customer account: https://www.weightlossmrc.com/products/ps-register/
How do I log into my customer account?
To log into your customer account, click here: https://www.weightlossmrc.com/products/ps-login/
You can also click the "person" icon found on the top left portion of your phone, computer, or tablet screen.
How do I reset my password?
You can reset the password for your customer account by clicking here: https://www.weightlossmrc.com/products/ps-login/?forgotpw=1
Enter the email address associated with your customer account. You will be sent an email with a temporary password. You can create a new password of your choosing inside your customer account under the "Change Password" menu button.
I have a new email address. How do I update my account?
Please send an email to firstname.lastname@example.org with your request to update your email address on file for your customer account. For quicker assistance, please include your name and the email associated currently with your customer account in your email.
Do I need to be a member of a center to place an order online?
The Metabolic Web Store is open to the public! Anyone can purchase products through the Metabolic Web Store regardless of your status with an MRC center.
How do I contact you?
You can email us at email@example.com. You can also call 1-800-289-1087 to leave a message with our call support center.
Where can I find an MRC location?
That's right! All of our products available in our online Web Store are also available in our brick and mortar centers. Click here to find an MRC office near you: https://www.emetabolic.com/locations/
Orders, Shipping, and Returns
Do you ship to APO / Military addresses?
At this time we are not able to ship to APO addresses.
Do you ship to California?
At this time we are unable to ship to California.
Do you ship to Canada?
At this time we are unable to ship to Canada. We are able to ship to residences, businesses, and PO Boxes within the United States, with the exception of California.
What is your return policy?
To qualify for possible credit/refund:
- All return/refund claims must be made within 7 days from receipt of product
- Products must be unopened and sealed in their original packaging. We are unable to accept returns of any products which have been opened or partially consumed.
- Products must have been purchased directly from EMETABOLIC, INC, at retail price
- Products and materials to be refunded must be returned to EMETABOLIC, INC. in most cases. This is at the discretion of EMETABOLIC, INC. Returned products are inspected for Lot # and/or dates on bottles for quality assurance purposes, and then discarded.
- Purchasers must contact us via email firstname.lastname@example.org prior to returning any product and obtain an RMA (Return Merchandise Authorization). Any returned product must be accompanied with a written explanation for return and a copy of the original invoice as proof of purchase.
All Shipping (including insurance) and handling charges from the Original Invoice of the returned products are non-refundable.
The Purchaser is responsible for any shipping and shipping insurance charges for returning the products safely to EMETABOLIC, INC. in instances where EMETABOLIC, INC. is not at fault for the return.
Any reimbursements will be made via the same payment method chosen by the Purchaser when the product was purchased. Refunds on purchases made with a credit card will only be credited to the same card.
What should I do when the package or seals are broken?
Should your package arrive damaged or tampered with, do not take the supplements. Please contact us right away to discuss the arrival condition of your package and product(s) and we will arrange returns as needed. Please email us at email@example.com if you have any questions. We are happy to replace unsealed or damaged product for you.
Where can I find my order confirmation and tracking?
If you have a customer account, you can view all order history and information in your customer account.
If you did not receive your invoice or tracking number emails, please check your junk/spam folder as well as your "updates" or "promotions" tabs in your inbox. Emails are sent to email addresses exactly as they are entered with your order. If your email address was entered with a typo, then your confirmation emails will not be able to be sent to your correct email through our automated system.
Please email firstname.lastname@example.org for further assistance with obtaining order confirmations, tracking information, and tracking updates. A Support Specialist will be happy to assist you further with your order and questions.
Prices, Promotions, and Gift Cards
Do you offer gift certificates for these products?
Yes, Gift Certificates can be purchased in any amount from the gift certificate page under "Accessories" or by clicking here.
The certificate will be emailed to the recipient after payment has been processed.
Gift certificates purchased online are usable only for purchases made through weightlossmrc.com (the Metabolic Web Store). Online gift certificates cannot be accepted and used for payment in any brick and mortar MRC offices.
What forms of payment do you accept?
We accept credit card payments from all Visa, Mastercard, American Express, and Discover brands. Credit card payments are securely processed through Authorize.net.
We also accept payments via PayPal.
Where can I find a coupon code?
Coupon Codes are sent out to members of our mailing list throughout the year. We recommend signing up to our mailing list so that you can be the first to know about new products, special offers and coupons!
You can sign up to our email mailing list : here
Where can I find a coupon?
Coupons are sent out periodically to members of our mailing list. You may sign up to our mailing list HERE
Do you have any specials, sales, or promotions?
We regularly run specials and promotions. Specials and promotions rotate throughout the year. You can view our current featured promotions here: https://www.weightlossmrc.com/products/products_list/special_offers
Do you offer bulk discounts?
Yes! Over 30 different flavors of protein drinks, bars, soups, and puddings are eligible for our "Mix, Match, and Save" bulk discount. Save $1 per box when you purchase 5 or more eligible boxes!
You can view all of the products which qualify for this bulk pricing here